1. SHIPPING POLICY

Processing Time

Orders are processed within 3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Shipping Zones

We currently ship to EU. If your country is not listed at checkout, please contact us at orders@sawdustdesert.com.

Estimated Delivery Times

• Estonia: 1-3 business days
• Europe: 3-7 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or other circumstances beyond our control.

Carriers

We ship via Omniva, Unisend, DPD, SmartPosti, Montonio International Shipping. You will receive a tracking number by email once your order has been dispatched.

Shipping Costs

Shipping costs are calculated at checkout based on destination and order weight.

Customs & Import Duties

For orders shipped outside the EU, customs duties and import taxes may apply. These are the responsibility of the recipient.

2. Our Returns Window

We accept return requests made within 14 days of the date you received your order. This applies to all physical products sold through our store.

To be eligible for a return, your item must be in the same condition in which you received it — unused, undamaged, and in its original packaging, with any tags or labels still attached. You will also need to provide your receipt or proof of purchase.

3. EU Right of Withdrawal (Cooling-Off Period)

As we are an Estonia-based business selling to consumers in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU Directive 2011/83/EU and the Estonian Law of Obligations Act (Võlaõigusseadus §56).

To exercise this right, you must notify us of your decision to withdraw before the 14-day period expires. You may do so by:

• Sending an email to orders@sawdustdesert.com with a clear statement of your decision to withdraw, or
• Using the Model Withdrawal Form provided at the end of this policy (use is optional but available to you)

Please keep a copy of your withdrawal notice (e.g. your sent email), as the burden of proving that the withdrawal was submitted within the deadline rests with you as the customer.

Once we receive your withdrawal notice, you must return the goods to us without undue delay and no later than 14 days from the date you notified us. The deadline is met if you send back the goods before this 14-day period has expired.

You bear the direct costs of returning the goods, unless the item is defective or the return is due to an error on our part (see Section 5).

In addition to email and the Model Withdrawal Form at the end of this policy, you can submit your withdrawal online. To do so, use the “Order withdrawal” link in the footer of our website, which leads to a withdrawal form on a separate page. Complete the form and confirm your withdrawal by pressing the relevant button. We will send you an email confirmation that we have received your withdrawal without undue delay. You may also withdraw without using this function or the model form, provided your statement clearly expresses your decision to withdraw from the contract.

4. How to Start a Return

To initiate a return, please contact us at orders@sawdustdesert.com before sending anything back. Include:

• Your name and order number
• A brief description of the reason for the return
• A photo of the item if it is damaged or defective

Items sent back to us without first contacting us and receiving confirmation will not be accepted.

Our return address is:

Pinestamp OÜ (Sawdust Desert)
Paiste tn 7, Nõmme linnaosa
Tallinn, Harju maakond, 11620
Estonia

5. Damaged, Defective or Incorrect Items

Please inspect your order carefully upon receipt. If your item arrives damaged, defective, or if you receive the wrong item, please contact us immediately at orders@sawdustdesert.com with your order number and a photo of the issue.

In such cases, we will cover all return shipping costs and offer you either a full refund or a replacement at no additional cost to you. We aim to resolve all such issues as quickly as possible.

6. Value Diminishment

You may handle and inspect a returned item in the same way you would reasonably be permitted to do in a physical shop — that is, to assess its nature, characteristics and functioning (VÕS §56 lg 4). If a product has been used beyond this and its value has diminished as a result, you do not lose your right of withdrawal, but you will be held liable for the reduction in value. This may include cleaning or repair costs, or, if the item can no longer be sold as new, an objectively justified loss incurred when reselling the item as used.

7. Non-Returnable Items

The following items cannot be returned:

• Items that have been used beyond inspection, damaged by the customer, or are not in their original packaging
• Personalised or custom-made items (e.g. signed or inscribed copies made to order)
• Items purchased during a sale or with a discount code, unless they are defective
• Digital products or downloadable content
• Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

8. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 14 days of us receiving the returned goods. Please note it may take additional time for your bank or card provider to post the refund to your account — this is outside of our control.

We will refund the full purchase price of the item, including the standard delivery cost you originally paid. We do not refund any additional costs you may have chosen, such as express shipping, unless the return is due to our error or a defective item.

We reserve the right to withhold the refund until we have received the goods back, or until you have provided proof of having returned them, whichever is earlier.

If more than 14 business days have passed since we confirmed your refund and you have not received it, please contact us at orders@sawdustdesert.com.

9. Exchanges

We do not process direct exchanges. If you would like a different item, the fastest approach is to return the original item following the process above and, once the return is accepted, place a new order separately.

10. Reshipping

If a parcel is returned to us by the courier due to reasons attributable to you — such as an incorrect delivery address provided at checkout, failure to collect the parcel within the holding period, or refusal to accept delivery — you will be responsible for the cost of reshipping.

If a parcel is returned to us due to an error on our part — such as an incorrectly labelled address — we will cover the reshipping cost in full.

In either case, we will contact you by email to arrange reshipping once the parcel has been returned to us.

11. Cancellations

If you wish to cancel an order, please contact us at orders@sawdustdesert.com as soon as possible. If your order has not yet been dispatched, we will cancel it and issue a full refund. If your order has already been dispatched, you will need to follow the standard returns process once you receive it.

12. Statutory Warranty (Legal Guarantee)

In addition to our voluntary returns policy above, you are protected by statutory rights under the Estonian Law of Obligations Act (Võlaõigusseadus §218 lg 2).

We are liable for any lack of conformity of goods that becomes apparent within 2 years of the date you received your order.

The following rules apply:

• First 12 months: Any non-conformity discovered within 12 months of delivery is presumed to have existed at the time of delivery. The burden of proving otherwise rests with us.
• Months 13–24: The burden shifts to you as the customer to demonstrate that the defect existed at the time of delivery.
• Reporting deadline: You must notify us of any defect within 2 months of discovering it (VÕS §220 lg 1). Failure to report within this period may affect your ability to make a claim.
• Remedy order: We will first offer to repair or replace the defective item. Only if repair or replacement is not possible, fails, or would cause you unreasonable inconvenience, do you have the right to withdraw from the contract and receive a full refund (VÕS §222 lg 1, §223).
• Costs: During the first 6 months, we bear all costs related to handling your warranty claim, including shipping, labour and materials (VÕS §222 lg 4). After 6 months, we bear these costs only if the claim is found to be justified.

We are not liable for damage caused by misuse, negligence, or normal wear and tear.

To submit a warranty claim, please contact us at orders@sawdustdesert.com and include:

• Your name and contact details
• Date of complaint
• Order number
• Description of the defect and your requested remedy (repair, replacement, or refund)
• Photos of the defective item where possible

We will respond to all warranty complaints within 15 days as required by the Estonian Consumer Protection Act (TKS §19 lg 6).

13. Disputes

We hope to resolve any issue directly and quickly. If you have a complaint, please contact us first at orders@sawdustdesert.com.

If we are unable to reach a resolution, you have the following options:

• Estonian Consumer Protection Board (Tarbijakaitseamet): Pronksi 12, 10117 Tallinn; info@tarbijakaitseamet.ee; www.tarbijakaitseamet.ee
• Consumer Disputes Committee (Tarbijavaidluste komisjon): operates under the Consumer Protection Board and handles disputes with a value of €30 or more that could not be resolved directly between the parties
• EU Online Dispute Resolution (ODR) platform: available to all EU consumers at http://ec.europa.eu/odr

14. Contact

For any questions about returns, refunds, reshipping, or warranty claims, please contact us at:

Pinestamp OÜ (trading as Sawdust Desert)
Paiste tn 7, Nõmme linnaosa, Tallinn, Harju maakond, 11620, Estonia
Registry code: 16528370
Email: orders@sawdustdesert.com

Appendix: Model Withdrawal Form

(This form is optional. Complete and return it only if you wish to withdraw from your purchase.)

To: Pinestamp OÜ (Sawdust Desert)
Paiste tn 7, Nõmme linnaosa, Tallinn, Harju maakond, 11620, Estonia
Email: orders@sawdustdesert.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Ordered on: ____________________

Received on: ____________________

Order number: ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature (only if this form is submitted on paper): ____________________

Date: ____________________

(*) Delete as appropriate